Acceptance of terms
These Terms of Service ("Terms") form a binding agreement between you and Fravano LLC ("Fravano", "we", "us"). By creating an account, accessing fravano.com, or using the Fravano workforce management platform (collectively, the "Service"), you agree to these Terms.
If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to the organization. If you do not agree, do not use the Service.
Accounts & eligibility
You must be at least 16 years old to use the Service. You are responsible for the accuracy of the information you provide and for keeping your credentials confidential. You agree to notify us immediately at security@fravano.com of any unauthorized access.
You are responsible for all activity that occurs under your account, except where caused by our negligence.
Acceptable use
You agree not to:
- Use the Service to violate any law or third-party right.
- Upload malware, attempt to interfere with the Service, or probe its security without authorization.
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except as expressly permitted by law.
- Resell, sublicense, or commercially exploit the Service without our written consent.
- Use the Service to track or surveil individuals beyond what your organization is legally authorized to do.
- Submit false attendance, identity, or location data.
Subscriptions & payment
Paid plans are billed in advance on the cycle you select (monthly or annual). Fees are non-refundable except as required by law or as expressly stated in your order form. Taxes are your responsibility unless we are legally required to collect them.
We may change pricing for renewal terms with at least 30 days' notice. If you do not agree to a price change, you may cancel before the next renewal.
Failure to pay may result in suspension or termination of the Service following reasonable notice and a cure period.
Customer data
"Customer Data" means data your organization or its users submit to the Service. You retain all rights in Customer Data. You grant us a limited, worldwide license to host, process, and transmit Customer Data solely to provide and improve the Service, comply with the law, and as instructed by you.
We process personal data as described in our Privacy Policy. Where applicable, our Data Processing Agreement is incorporated by reference.
You are responsible for the accuracy, legality, and the right to use any Customer Data you submit, and for obtaining all required notices and consents from your end users.
Intellectual property
Fravano and its licensors own all right, title, and interest in the Service, including all software, content, designs, trademarks, and improvements. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms during your subscription.
Feedback you provide is non-confidential, and we may use it to operate and improve the Service without obligation to you.
Service availability
We strive to keep the Service available 24/7 with a target monthly uptime of 99.9%, excluding scheduled maintenance and circumstances beyond our reasonable control. Specific service-level commitments, if any, are stated in your order form.
Termination & suspension
You may cancel your subscription at any time through your account. We may suspend or terminate access if you materially breach these Terms, if we are required to do so by law, or if continued provision would create a security or legal risk.
Upon termination, your right to use the Service ends immediately. Customer Data will be made available for export for 30 days after termination, after which it will be deleted in accordance with our retention schedule, unless retention is required by law.
Disclaimers
Limitation of liability
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless Fravano and its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (i) your breach of these Terms, (ii) your Customer Data, or (iii) your violation of any law or third-party right.
Governing law & disputes
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Hillsborough County, Florida, for any dispute not subject to arbitration.
Where permitted by law, the parties agree to resolve disputes individually and waive the right to participate in class or representative actions.
Changes to these terms
We may update these Terms from time to time. When we make material changes, we will notify account holders by email or through an in-product notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Contact
Questions about these Terms? Contact us at:
Fravano LLC
Tampa, Florida, United States
legal@fravano.com